Privacy Policy

1. Introduction

At Nodely Managed Services (“Nodely”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, or use our services.

We understand the importance of safeguarding personal information and strive to ensure that any information entrusted to us is managed securely and in accordance with applicable Australian privacy laws.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this document.

2. Information We Collect

We may collect personal information that is reasonably necessary to provide our services, respond to enquiries, and operate our business. The types of information we collect may include:

Information You Provide

When you contact us, request a quote, or engage our services, we may collect information such as:

• Full name
• Business or organisation name
• Email address
• Telephone number
• Business address
• Billing information
• Details about your IT environment or technical requirements
• Any other information you voluntarily provide when communicating with us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Date and time of your visit
• Pages viewed and time spent on our website
• Referring website addresses
• Other technical information generated through your use of our website

This information helps us understand how visitors use our website, improve our services, and maintain the security and performance of our online systems.

Sensitive Information

Nodely Managed Services does not intentionally collect sensitive personal information unless it is reasonably necessary to provide our services or required by law. If sensitive information is provided to us, we will handle it with appropriate care and only use it for the purpose for which it was provided.

3. How We Collect Information

Nodely Managed Services collects personal information through lawful and fair means. We only collect information that is reasonably necessary to provide our services, respond to enquiries, and operate our business.

We may collect personal information when you:

• Submit an enquiry through our website.
• Contact us by email, telephone, or other communication channels.
• Request a quote for our services.
• Engage us to provide managed IT services, consulting, or technical support.
• Enter into a service agreement or other business relationship with us.
• Communicate with us during the delivery of our services.

We may also collect certain technical information automatically when you visit our website through technologies such as server logs, cookies, or website analytics tools. This information helps us improve the functionality, security, and performance of our website.

Where reasonable and practical, we will collect personal information directly from you. In some circumstances, we may receive information from authorised representatives, business contacts, or third-party service providers where it is necessary to deliver our services or fulfil our contractual obligations.

4. Why We Collect Information

Nodely Managed Services collects personal information for purposes that are directly related to the operation of our business and the delivery of our services. We only collect information that is reasonably necessary to fulfil these purposes.

We may use your personal information to:

• Respond to enquiries and requests for information.
• Prepare and provide quotations for our services.
• Deliver managed IT services, consulting, and technical support.
• Communicate with you regarding your account, projects, or service requests.
• Provide customer support and troubleshoot technical issues.
• Manage service agreements and maintain business records.
• Process invoices and payments.
• Improve our services, website, and customer experience.
• Maintain the security, integrity, and reliability of our systems and services.
• Comply with applicable legal, regulatory, and contractual obligations.

We will not use your personal information for purposes unrelated to those described in this Privacy Policy unless you have provided your consent or we are required or authorised to do so by law.

Where appropriate, we may also use aggregated or de-identified information for analytical and business improvement purposes. This information does not identify individual customers or website visitors.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, enhance user experience, and better understand how visitors interact with our website.

Cookies are small text files that are stored on your device when you visit a website. They help websites remember user preferences, maintain functionality, and provide analytical information about website usage.

We may use cookies and similar technologies to:

• Maintain the functionality and security of our website.
• Remember user preferences where applicable.
• Analyse website traffic and visitor behaviour.
• Improve the performance, usability, and content of our website.

We may also use third-party analytics or website services that collect information about how visitors use our website. These services may use cookies or similar technologies to generate reports and help us improve our online services.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality or performance of certain features of our website.

As our website and services evolve, the types of cookies and website technologies we use may change. Any significant changes will be reflected in this Privacy Policy.

6. Third-Party Service Providers

To operate our business and deliver our services, Nodely Managed Services may engage trusted third-party service providers. These providers perform services on our behalf or assist us in providing services to our clients.

Depending on the nature of the services we provide, we may share personal information with third parties including:

• Cloud service providers.
• Email and business productivity platforms.
• Website hosting and domain service providers.
• Accounting and invoicing software providers.
• Payment processing providers.
• Remote monitoring, management, and cybersecurity software providers.
• Backup and disaster recovery service providers.
• Other technology vendors and service providers necessary to deliver our services.

We only disclose personal information to third-party providers where it is reasonably necessary for the provision of our services, the operation of our business, or where required or authorised by law.

While we take reasonable steps to work with reputable service providers, their handling of personal information is governed by their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you interact with through our website or our services.

Where personal information is shared with third-party providers, we take reasonable steps to ensure that appropriate security and confidentiality measures are in place.

7. Data Security

Nodely Managed Services takes the security of personal information seriously and implements reasonable technical and organisational measures to protect it from unauthorised access, misuse, loss, interference, modification, or disclosure.

Depending on the nature of the services we provide, these measures may include:

• Secure authentication and access controls.
• Multi-factor authentication where appropriate.
• Encryption of data in transit and, where applicable, at rest.
• Restricted access to personal information on a need-to-know basis.
• Secure storage of business records and client information.
• Regular software updates and security maintenance.
• Monitoring and security practices designed to protect our systems and services.

While we take reasonable steps to safeguard personal information, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure. As a result, we cannot guarantee the absolute security of any information provided to us.

If we become aware of a security incident affecting personal information, we will take appropriate steps to investigate the incident, minimise its impact, and comply with any applicable legal obligations.

8. Data Retention

Nodely Managed Services retains personal information only for as long as it is reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, maintaining business records, complying with legal obligations, and resolving disputes where required.

The length of time we retain personal information may vary depending on the nature of the information, our contractual obligations, and applicable legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, de-identify, or otherwise dispose of it in accordance with applicable laws and accepted industry practices.

In some circumstances, we may be required to retain certain information for longer periods to comply with legal, accounting, taxation, or regulatory obligations.

9. Your Rights

Depending on the circumstances and applicable Australian privacy laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we correct personal information that is inaccurate, incomplete, or out of date.
• Request that we update your personal information where appropriate.
• Make a complaint if you believe your personal information has been handled in a manner that is inconsistent with this Privacy Policy or applicable privacy laws.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before processing your request to help protect your personal information.

We will consider all requests in accordance with applicable legal and regulatory requirements. In some circumstances, we may be unable to comply with a request where an exception permitted by law applies. If this occurs, we will explain the reasons for our decision where we are legally permitted to do so.

10. Overseas Disclosure

In the course of providing our services, Nodely Managed Services may disclose or provide access to personal information to authorised personnel or trusted service providers located outside Australia where it is reasonably necessary to deliver our services.

This may include members of our technical support team or third-party technology providers who assist in the delivery, maintenance, or support of our services.

Where personal information is accessed or disclosed outside Australia, we take reasonable steps to ensure that appropriate security measures and confidentiality obligations are in place to protect that information.

We only disclose personal information overseas where it is reasonably necessary for the provision of our services, where you have provided your consent, or where otherwise permitted or required by applicable law.

11. Changes to This Privacy Policy

Nodely Managed Services may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal obligations.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy. Any revised version will take effect from the date it is published on our website unless otherwise stated.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your personal information.

Where required by law, we will provide appropriate notice of significant changes to this Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry or complaint, please contact us using the details below.